What's in our Regular Monthly Packages?
These are the Virtual Assistant hours available to you. These hours can be utilised in any of our services excluding design, websites and Xero training
Add-on : Direct Phone Line
The direct phone line service means you have access to your own exclusive phone number so you can divert your mobile or office phone to us when you're unavailable. Or if you want, we can answer your phone full time.
The time we spend answering your calls is recorded and charged to your package hours.
Add-on : Design Services
You have access to our graphic designer for any design services (as listed on our design page). You can utilise our designer for as little or as many hours as you like up to your package hours.
All work carried out for you, including phone calls, meetings and emails, and any contact we have with your clients, suppliers or any work we complete for you is charged under the 'Hours' available in your package. Our Regular Monthly Packages offer you a set number of hours to use per month. Any time over and above your package allowance is charged out at our hourly rate. All unused hours in the Regular Monthly Packages can be carried forward and are valid for up to 12 months, so long as you stay on a Regular Monthly Package. If you cancel or put on hold your Regular Monthly Package, your unused hours will immediately expire. Our Regular Monthly Packages can only be used for our Administration and Bookkeeping services unless you have included an add-on providing extra services.
To cancel, put on hold or move between our Regular Monthly Packages we require at least one months notice in writing or email. In the event that you cancel or put on hold a Regular Monthly package you are still required to pay your full Regular Monthly Package invoice for the month in which you cancel or put on hold your package. If you move to another Regular Monthly Package, this will be done in the month following.
All fees are invoiced at the end of each month and are due 7 days from the date of the invoice. As soon as an invoice is overdue by 30 days the debt will incur 2.5% interest added per month from the due date of the invoice until it is paid. If an invoice remains unpaid for longer than 60 days the debt will be handed over to a debt collection agency to collect. Any and all debt collection, legal and any other fees made by us trying to get payment from you, the client, will be added to your invoice total.